The platform operates as a marketplace, therefore the specific user-to-user arrangements (e.g. shipping and returns) are agreed by the parties and remain their responsibility.
Return and withdrawal rules may depend on the parties’ agreement (seller and buyer), the seller’s status (private individual vs business), and applicable laws. The platform operates as a marketplace: it is not a party to the sale, does not buy back items, and does not guarantee refunds.
The platform is a marketplace: the seller sells and the buyer purchases from the seller. Therefore, return-related rights and obligations primarily arise between the parties.
Whether a buyer has statutory withdrawal rights may depend on whether the seller is acting as a business and whether the buyer qualifies as a consumer. Different jurisdictions may apply different rules to the transaction.
The platform is not responsible for seller-defined terms, the actual condition of items, performance of the parties’ agreement, or the refund process, unless the platform explicitly undertakes a specific responsibility through a clearly described feature.
If you want to return an item or withdraw from a purchase, first notify the seller in writing via the platform. State what you are requesting (withdrawal, exchange, price reduction, repair, refund) and the reason (e.g. defective item or materially different from the listing).
Agree on the logistics: return address or pickup point, shipping method, packaging, deadlines, tracking, and who bears shipping costs and risk. Document the item condition with photos and keep receipts/tracking information.
If the parties agree to a return, it is also recommended to clarify acceptance conditions (e.g. complete accessories, original packaging) and circumstances under which the request may be rejected.
Refunds are commonly made after the returned item arrives back to the seller, unless the parties agree otherwise. The exact timing and conditions depend on the parties’ agreement and applicable laws.
If payment was made outside the platform, the seller is responsible for issuing the refund. If payment was made via a platform-supported flow, refund availability and process may depend on the selected payment method and the platform’s features.
The platform does not owe compensation for missing or delayed refunds where the refund is performed by the seller. In case of disputes, the parties should first attempt to resolve the issue directly.
Some items or situations may be excluded from withdrawal by law or by the nature of the transaction (e.g. custom-made goods, perishable items, unsealed hygiene products, and certain digital content scenarios).
For used goods, the listing condition and photos are especially important to set expectations. Parties may agree which defects are acceptable and what counts as a material discrepancy.
Before sending anything back, it is recommended to confirm the agreement in writing (terms, deadlines, costs). This can help in case of disagreements.
If you have questions, please reach out via the Contact page.