The platform operates as a marketplace, therefore the specific user-to-user arrangements (e.g. shipping and returns) are agreed by the parties and remain their responsibility.
This document is provided in English for informational purposes only. In case of any dispute or legal question, only the Hungarian version is legally binding. The platform is used at your own risk; the operator disclaims all liability arising from user-to-user transactions, communications, shipping, payments, data processing or any other activities. Shipping details are agreed directly between users (seller and buyer) through the available channels (e.g. in-platform messages). The platform operates as a marketplace: it is not a carrier, not a freight forwarder, and does not undertake to deliver items. The following is general, informational guidance.
Shipping is arranged between the seller and the buyer. The platform mainly provides a technical interface for listings, orders and communication; organizing shipment is the parties’ responsibility.
Before completing a purchase, it is recommended to agree on: who books the shipment, who pays the fee, where delivery should be made (address or pickup point), expected timelines, and what proof will be shared (e.g. tracking number or posting receipt).
Using in-platform messages can help keep a record of the agreement. However, the platform does not guarantee successful communication and is not responsible for the content of messages or the parties’ compliance with their agreement.
Shipping methods typically available on the platform include courier, parcel locker, postal service and in-person pickup.
What to align on depending on the method: (a) parcel lockers—provider/locker location and access codes; (b) courier—pickup time and accurate address details; (c) postal service—posting type and required recipient data; (d) in-person pickup—meeting point, time and how the item can be inspected.
Parties may also agree on packaging standards, whether cash-on-delivery is allowed, fragile handling, insurance, and whether tracking will be used.
Shipping costs are always paid by the buyer.
The amount is determined after the order is placed, by agreement.
The platform does not calculate shipping costs automatically.
The seller is responsible for packaging the item appropriately for the selected shipping method and for dispatching it. Using packaging that reasonably protects the item helps reduce the risk of damage.
To prevent disputes, it is recommended to: photograph the item condition and packaging before dispatch; keep the posting receipt; share the tracking number; and for in-person pickup, keep a written confirmation (e.g. message) of the handover.
For in-person pickup, inspection at handover may be agreed by the parties. The platform does not participate in the handover and does not guarantee the meeting takes place or is safe.
Estimated delivery time depends on the shipping method and the seller’s handling time. It is recommended to agree on a reasonable dispatch deadline and how dispatch will be confirmed.
If tracking is available, sharing the tracking number reduces misunderstandings. If the selected service does not provide tracking, keeping a posting receipt or other evidence is recommended.
Delays may occur (e.g. carrier workload, weather, holiday seasons). The platform is not responsible for delivery times, delays or carrier performance.
Responsibility and risk related to shipping are part of the agreement between buyer and seller; the platform is not a party. The platform is not a carrier, does not conclude shipping contracts on behalf of users, is not an insurer, and does not guarantee delivery.
The platform operator is not liable for delays, loss, damage, misdelivery, carrier errors, or losses arising from inaccurate data provided by users (e.g. address or pickup point details).
Users may choose services (e.g. insurance or declared value) that reduce risk. The platform is not responsible for the availability, terms or use of such services.
If a shipment is delayed, damaged or lost, the buyer and seller should coordinate first, then file a claim with the selected carrier if needed (e.g. damage report, complaint, tracking investigation). Carrier timelines and procedures depend on the carrier’s terms.
Collect evidence (photos, tracking details, posting receipt, message history). This can help both the parties’ resolution and the carrier claim process.
The platform may help facilitate communication, but it does not owe compensation, is not responsible for carriers’ decisions, and is not a dispute resolution authority.
If you have questions, please reach out via the Contact page.